How it works

Compatible devices for True TV app
Smart Phone
iOS (Apple)
Android Devices
Firesticks and Fire TV (Recommended)
Android Box
Gaming Consoles
TV's  (Does not work on all models)
Android TV
Apple TV
Samsung Smart TV
LG smart TV
Determine which device you are trying to install the app on. Please refer to following appropriate installer:
  •  Visit your settings and uninstall any apps you're not using. 
  • Go to the setting from your home screen>Device or MyFireTV>Developer Options> turn "on" apps from from unknown sources. (newer firestick you can skip this step and as you download the app it will automatically take you to your settings to turn on unknown sources)
    • If you have a 4k firestick max while in the settings click on about then click on 4k fire TV stick 8 times first.
  • Download the "Downloader" app
  • Open the "downloader" app
  • Allow downloader access to your photo and files. 
  • While on the home tab of downloader type in 832814 then click GO
  • Allow a few seconds then click Genplay_base
  • Click INSTALL
  • Click open
  • enter the service ID, username & password that has been emailed to you. 
Smart phones, Android devices, TVs, Computer
  • First open a browser on the device.
  • visit your account at
  • Open the menu tab.
  • Click on help
  • click on downloads
  • If you're looking to add the app to an apple product, TV, computer press on the Generic App and it will automatically install.
  • If the device is an Android press on the Android link and it will automatically install. 



 For Iphones, TVs, Computer


  • Log on to:
  • Click on "forgot password" - You must enter your email address to reset your password and access your account (if the system does not recognize your email, please email us to reset your account. You would need to provide us your name, email address and phone number) 
  • Once you have entered your account, please verify your email and phone number.  
  • Click on "store" and renew your service for your preferred option. (i.e. 1 month or 3 months for a discounted price.) If you have already paid using the website simply order a 1 day trial that way you can get your login credentials and we will transfer your payment to the new app. Your payment will be applied after the 1 day trial.
  • Once you have completed the above, you will receive an email with your service I.D., username, and password. 
  • You will also receive a link on how to download the new TrueTv app experience for your specific device.  
  • Once you have completed the above steps, you will always have quick and easy access to your account via computer, tablet, or phone.
  • If you had placed an order prior to installing the information your payment will be transferred to the new app. 


What countries does it work in?
Yes it works worldwide. Anywhere you have an internet connection.
How to remove or change device?
Login to your profile on
Can I use it anywhere?
No, you can only access and enjoy the service using the same IP/internet for all 5 devices in the same location. 
Error? Issue? Contact Us
We have representative that can assist you.
Feel free to reach us at:
EMAIL US at or Text us at 917-440-1346
What channels do you have?
We have over 900 channels available! For the list of live channels, please check :
Helpful Hints!
We offer great products and service but in some small cases channels or complete service might buffer to reset. Here are some helpful hints to minimize buffering:
Verify that you are receiving good to great wifi service in the areas you are planning to have your devices (firestick, firetv or Android box) unless you are planning to hard wire your device. You can verify how strong is your service by using 1 of many free services or apps EX:
If your channels are not working please troubleshoot your modem as most times its an issue with your modem or wifi. 
If you continue to have any issues with one or your complete subscription please email us at