FAQ

 

Q:What's the latest my service can be restored?

A: Hours of operations are 9am-11pm est time. 

 

Q: How do I make a payment?

A:

  1. Visit our "buy now" page.
  2. Choose the subscription length you would like to purchase.
  3. Add to cart.
  4. View cart.
  5. Checkout.
  6. Enter your payment and general information.
  7. Complete order.

(No account needs to be started as we match the information from your previous Order. 

B:

We also accept cashapp to $TrueTV or Zelle transfers to support@truetvgo.com. Please make sure to add you name to the note field of the cashapp or zelle transfers. 

 

Q: What does it mean when your IP is locks?

A: When a device is being used in a different IP address (different house). If you receive this error it means your account has been temporarily suspended. Please contact a True TV rep to have the suspension removed. 

 

Q: Why can't i find the SoPlayer app on the home screen of my device?

A: In some cases the SoPlayer app could have shifted to the end of the app list. To fix this search the "see all" option under your app list and the Nora app should be there. To fix this issue from continuing move the Nora app to the front.

 

Q: Why do some channels show "No Video Input"

A: There are some channels we do not have a contract to show.

Q: Are their local channels?

A: Our local channels are in the 2500 section. Easiest way to find your local channels is by opening your guide and entering your city or state in the SEARCH field on the upper left hand side. 

 

Q: I can't view the adult channels or I'm stuck in the adult section, please help?

A: Please visit our "helpful hint" page for detailed instructions on how to access and/or get out of any of the adult channels.